If you live within driving distance to our studio in Orlando, Florida, and your order totals $300 or more, you may bring your recordings in.  Please be sure to call first to set an appointment.  We do not accept hand delivery for orders less than $300.  For orders less than $300 please use a delivery service, such as USPS, UPS, FedEx, etc.  It is fast (1 day service), safe and saves a lot of time and gas! 

   "Normal" turnaround time is an average. Like a busy Interstate, we have peak times, traffic jams and light traffic days. Just as on a highway it is not productive to get stressed out or to yell and scream when the traffic is heavy, it is not productive to get stressed out if an order is caught in traffic and is not completed in the "average" turnaround time. It is in everybody's interest that each order is processed carefully. Phone or email inquiries about the status of an order clog the system and slow down everyone's order. Our on-line Order Tracking System provides detailed information, is free and automatic. (Please note that the STUDIO PROCESSING phase is the longest, and occasionally orders spend what seems like a long time there)  We kindly ask our customers to use the on-line Order Tracking System instead of calling for status updates.

   It is essential that we have good email communication with our clients.  Email is our preferred form of communication.  Because of various email filters we are having increasing trouble communicating via email with our clients.  Your order may be SEVERELY delayed if your email filters are blocking important email communications from us.  Please be sure to open a clear path for email from our domains to reach you (we will be unable to fill out spam-blocker approval request forms, etc.). Incidentally, we do not maintain or sell mailing lists, so you do not have to fear that we will use your email for SPAM.