LP2CD DVD Conversions Guidelines
Guidelines for Phone
Support: Phone support is provided 9-5 Eastern Time, (M-F). The phones are answered by studio personnel. Studio time is very precious. We kindly ask that questions be limited to items that
can not be found on the Web site. There is ample information on the site about
pricing (including a price calculator), services offered, processes and policies,
order tracking (including our
Order Tracking System and automatic email notifications). Inquiring about the status of an order? Use our
Order Tracking System instead of calling. Thanks.
Guidelines for Email
Support: Please read the Web site information before emailing. We answer email questions about items that can not be found on the Web site. We will answer your initial email plus one follow up. Will our return email reach you? (we will be unable to fill out spam-blocker approval request forms).
Guidelines concerning Turnaround
Time: "Normal" turnaround time is about 1 week or less. RUSH
Services options are available. "Normal" turnaround time is an average. Like a busy Interstate, we have peak times, traffic jams and light traffic days. Just as on a highway it is not productive to get stressed out or to yell and scream when the traffic is heavy, it is not productive to get stressed out if an order is caught in traffic and is not completed in the "average" turnaround time. It is in everybody's interest that each order is processed carefully. Phone or email inquiries about the status of an order clog the system and slow down everyone's order. Our on-line Order Tracking System provides detailed information, is free and automatic. (Please note that the STUDIO PROCESSING phase is the longest, and occasionally orders spend what seems like a long time there) We kindly ask our customers to use the on-line Order Tracking System instead of calling for status updates. "Normal turnaround" too long? Use our
RUSH Service for 4 work days (72 or 48 hours) turnaround time.
Email Communication: It is essential that we have good email communication with our clients. Email is our preferred form of communication. Because of various email filters we are having increasing trouble communicating via email and you may never see our email answer to your question. Please be sure to open a clear path for email from our domains to reach you (we will be unable to fill out spam-blocker approval request forms, etc.). Incidentally, we do not maintain or sell mailing lists, so you do not have to fear that we will use your email for SPAM.
info@lp2cd.com
Quadraphonic Transfers to CD
-- SQ
-- CD-4
-- 8-track Quad
-- Reel-to-reel Quad
More info:
QUAD
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WIRE
RECORDINGS |
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NEW
Low-Tech FORMAT ACCEPTED
Before tape, there was WIRE.
BBC used it in WWII, many families had home wire recorders.
WIRE is the grandfather of all magnetic recordings.
We now offer a transfer service for your Wire recordings.
See DETAILS. |
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Click above to enter the past...
(non java click here)
Click below and I'll take you
there!™
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The message below is
updated each time there is a change in the status of our service.
If you wonder if we are in business, the answer is: Yes we are, and this
is the status of our service:
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: PLEASE READ
Important Scheduling Notice
At this time we are booked with
work commitments until October 2008. New orders placed on this
Web site will be processed in the order received, beginning early
October 2008. Our Receiving Department will accept and date-stamp
packages received, for processing in order in which they were
received. The packages WILL NOT be entered into our Order Tracking
System until early October 2008 (please do not panic if you
do not see your order in the Order Tracking System). Email inquiries received after
July 7 will be answered October 2008. Phone support will
resume at the same time.
Should we develop any
available processing capacity before October 2008, we will update this
message. Please stay tuned.
Please feel free to
submit orders at this time, for processing in October 2008.
Please DO NOT PLACE AN ORDER if it must be processed before October
2008. We anticipate a heavy workload in October and November 2008. If
you have projects for Holiday Season 2008, may we suggest that you send
in your order as early as possible. Orders will be
processed in the order received. Wise customers order early
If you wonder "is it
worth submitting an order now and waiting for processing in
October", we think YES. We have hundreds of loyal customers
who would not think of sending their work to anyone else but to us and
they think that the wait is worthwhile. Submitting your order now,
early "in line", will ensure much quicker processing in
October. The closer you place the order to October, the longer the wait
for order completion in October/November.
We thank you, our loyal
customers and new clients,
for your tremendous support!
All the best,
Cristian Coban, Ph.D.
President, CVC Productions
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