Safety and Quality concerns and questions about our Sound Restoration and Transfer to CD service

a service of CVC Productions	Magic Sound Restoration™
	*Restoring America's heritage, one record at a timeÔ...*
	Sound Restoration and Transfer to CD Service

Find out	Check us out	Customer service	Reference section
Prices Services How does this work Formats Shipping Frequently asked DVD transfers	References Listen to More music Sample CD About us Search	Track order Track USPS mail Track UPS Contact us Gift Certificates	How we do it Time Machine Audio Terms Links ADD your LINK QUAD
ORDER	QUESTIONS? info@lp2cd.com		ORDER
Please remember to bookmark		CALL: 407-292-1151

The message below is updated each time there is a change in the status of our service. If you wonder if we are in business, the answer is: Yes we are, and this is the status of our service:

: PLEASE READ
Important Scheduling Notice

At this time we are booked with work commitments until October 2008. New orders placed on this Web site will be processed in the order received, beginning early October 2008. Our Receiving Department will accept and date-stamp packages received, for processing in order in which they were received. The packages WILL NOT be entered into our Order Tracking System until early October 2008 (please do not panic if you do not see your order in the Order Tracking System). Email inquiries received after July 7 will be answered October 2008. Phone support will resume at the same time.
Should we develop any available processing capacity before October 2008, we will update this message. Please stay tuned.
Please feel free to submit orders at this time, for processing in October 2008. Please DO NOT PLACE AN ORDER if it must be processed before October 2008. We anticipate a heavy workload in October and November 2008. If you have projects for Holiday Season 2008, may we suggest that you send in your order as early as possible. Orders will be processed in the order received. Wise customers order early
If you wonder "is it worth submitting an order now and waiting for processing in October", we think YES. We have hundreds of loyal customers who would not think of sending their work to anyone else but to us and they think that the wait is worthwhile. Submitting your order now, early "in line", will ensure much quicker processing in October. The closer you place the order to October, the longer the wait for order completion in October/November.
We thank you, our loyal customers and new clients, for your tremendous support!
All the best,
Cristian Coban, Ph.D.
President, CVC Productions

Extreme Quality™ • • • DVD Transfers • • • DVD Conversions
Extreme Quality™ Audio Conversions	Re-birth of QUAD!	Extreme Quality™ Video Conversions	VCD / Video CD™ Video Transfers to CD
Audio Terms Explained

Extreme Quality™ Video Transfers to DVD The quality is outstanding! The price is extremely affordable! Most formats accepted, including LaserDisc and Beta. See DETAILS.
TAPE - Short life: Tape has a very limited life - Wear: Each tape play shortens the life of the tape - Machines "eat" tape!	DVD - Long life: DVD's have a shelf life of over 100 years - No wear: DVD's can be played back an unlimited number of times
Links	ADD your LINK

IMPORTANT: LP2CD Guidelines - please read

Phone Support guidelines -- Email Support guidelines -- Turnaround Time guidelines -- Email Communication guidelines

Reset April 14 , 1999

LP2CD on line
CVC on line
Thank you for your visit.
Come again!

Q: How safe are my records?
A:	- Extremely safe. Your records are handled with utmost care while at our studios by fully qualified personnel. We clean each record carefully, and use only the finest quality cartridges. We use the minimum amount of forces that will ensure optimum playback and preserve the disk. The record is played only one time. Although we can not control how the records are handled while in transit, we have not had any negative reports. Play safe: get a professional to pack your recordings.
		ORDER	Go to the top
Q: Will you take good care of my records?
A:	- Absolutely. We deal every day with very unique recordings. Many recordings that come through our studios are beyond "rare and hard to find". They exist in only one copy, that can never be replaced. We take good care of all recordings we receive, and we'll take good care of your records. Please also read: How safe are my records above.
		ORDER	Go to the top
Q: My LP's are true audiophile quality.
Will your processing degrade the audio quality?
A:	- Special care is taken in order NOT to degrade the audio quality. That is why each recording is individually analyzed, and only the corrections that act on the noise (not on the music) are applied. Even mint quality recordings sound better after small clicks and "vinyl noise" are eliminated. If you are concerned about preserving the high frequency content of you recording, write "Maximum High Frequency Preservation" in the Special Instructions box of the Order Form. If your LP has absolutely no noise of any kind, use the "Transfer Only" service.
		ORDER	Go to the top
Q: Will you erase my original recordings? Will I get back my original recordings? Will your processing damage my records?
A:	- Your original recordings will not be erased. You will receive back your original recordings, along with the new CD's. Our processing does not alter in any way the original recording. In fact, you will receive back a record that is cleaner than when you sent it to us. Your recording is played only one time. See the answer to Will you take good care of my records? above.
		ORDER	Go to the top
Q: What about the "harsh" sound of CD's?
A:	- "Harshness" is caused by cheap or improperly designed converters (analog to digital at recording, and digital to analog in your playback unit). We use analog to digital converters of the highest quality, specially designed for audiophile-grade work. Our CD's sound as warm as the source LP's, with no added harshness or coloration (minus the vinyl noise, crackles and pops). The quality of the converters in your playback unit is also important.
		ORDER	Go to the top

Q: Can I send back the transfers for a refund?
A:	- We do not accept any unauthorized returns. Just as with any "special order": "all sales are final". This statement is meant to protect us from the very few, but harmful individuals who occasionally try to abuse the system and get free transfers/restorations from us. If a problem is detected please let us know. We will look into the problem and if we find that we have made a mistake we will be very embarrassed, apologize profusely and immediately fix any mistake we have made at no cost to the client. Our determination of "what is a mistake" is final (this is also meant to protect us from the same). If a recording is sent back to us with a perceived problem for us to fix, but after analyzing the problem we do not find that we made a mistake, we will charge a "Setup Fee" plus return shipping. Since "all sales are final" and since we always fix our mistakes there should be no credit card disputes. Unfortunately we live in a litigious society. Some individuals attempt to get free work out of us by working the credit card as a tool for getting free services. We conduct our business in a fair, competent and professional matter. Because of that we have NEVER lost a dispute yet. Credit Card disputes introduced in spite of our terms and conditions will incur a non-disputable $60 fee per dispute dismissed by the credit card company (and ruled in our favor). This $60 fee will be charged when the credit card company rules in our favor, and is non-disputable. If the matter is escalated and requires arbitration, arbitration ruled in our favor by the Credit Card company will incur a $400 non-disputable fee per incident. This $400 fee will be charged when arbitration is ruled in our favor or when arbitration was requested, but subsequently forfeited by customer, and is non-disputable.
		ORDER	Go to the top

CVC Productions

sound restoration	video conversions	video cd's	QUAD	audio conversions	video transfer to DVD	panoramic views
	preserve recordings			audio terms explained

Safety concerns
Quality concerns:

Q: How safe are my records?

A:

Q: Will you take good care of my records?

A:

Q: My LP's are true audiophile quality.

Will your processing degrade the audio quality?

A:

Q: Will you erase my original recordings?
Will I get back my original recordings?
Will your processing damage my records?

A:

Q: What about the "harsh" sound of CD's?

A:

Q: Can I send back the transfers for a refund?

A:

Do you have any questions not answered on this page? E-mail us and we'll rush the answer to you.
Ready to order?
Do you want to listen to some musical examples?
Do you want to know what others are saying about our service?

: PLEASE READ
Important Scheduling Notice

Extreme Quality™
• • • DVD Transfers • • •
DVD Conversions

Extreme Quality™
Audio Conversions

Re-birth of
QUAD!

Extreme Quality™
Video Conversions

VCD / Video CD™
Video Transfers to CD

Audio Terms Explained

Safety concerns Quality concerns:

Q: How safe are my records?

A:

Q: Will you take good care of my records?

A:

Q: My LP's are true audiophile quality.

Will your processing degrade the audio quality?

A:

Q: Will you erase my original recordings? Will I get back my original recordings? Will your processing damage my records?

A:

Q: What about the "harsh" sound of CD's?

A:

Q: Can I send back the transfers for a refund?

A:

Do you have any questions not answered on this page? E-mail us and we'll rush the answer to you. Ready to order? Do you want to listen to some musical examples? Do you want to know what others are saying about our service?

Extreme Quality™ • • • DVD Transfers • • • DVD Conversions

Extreme Quality™ Audio Conversions

Re-birth of QUAD!

Extreme Quality™ Video Conversions

VCD / Video CD™ Video Transfers to CD